Terms & Conditions

Effective Date: June 27, 2026

Business Name: R&R EXCHANGE LLC, operating under the SolPeak Systems brand
Website: https://solpeaksystems.com
Contact: [email protected]
Phone: (775) 235-8428
Business Location: Reno, Nevada, United States

These Terms & Conditions (“Terms”) govern your access to and use of the SolPeak Systems website, forms, audits, consultations, demos, proposals, payment pages, services, software setups, automations, workflows, communications, and related offerings provided by R&R EXCHANGE LLC, operating under the SolPeak Systems brand (“SolPeak Systems,” “Company,” “we,” “us,” or “our”).

By visiting our website, submitting a form, booking a call, purchasing an audit, approving a proposal, signing an agreement, paying an invoice, using our services, or communicating with us, you agree to these Terms. If you do not agree, do not use our website, forms, booking pages, payment pages, or services.

Services

SolPeak Systems provides communication, lead capture, missed-call recovery, follow-up automation, booking workflow support, CRM/pipeline setup, AI-assisted intake, business process automation, and related consulting or implementation services for appointment-based businesses.

Our services may include, depending on the package, project scope, and written agreement:

website lead capture review;
booking path review;
lead-flow audit;
missed-call text-back workflow;
SMS and email follow-up automation;
lead qualification workflows;
booking link routing;
pipeline and stage automation;
abandoned inquiry recovery;
no-show reminder support;
team notifications and handoff rules;
AI-assisted chat, intake, or front-desk workflows;
reporting, monitoring, optimization, and support;
and other related setup, consulting, or automation services.

Specific deliverables depend on the package, written proposal, invoice, order form, service agreement, or project scope approved by the client.

No Professional Advice

SolPeak Systems is not a medical provider, healthcare provider, law firm, financial advisor, accounting firm, emergency response provider, or clinical decision-making system.

Our services are not medical advice, legal advice, financial advice, tax advice, emergency support, diagnosis, treatment guidance, clinical decision-making, or professional compliance advice.

Clients are responsible for reviewing all workflows, messages, forms, disclaimers, intake questions, automations, booking paths, and customer-facing communications with their own legal, medical, compliance, financial, or professional advisors where appropriate.

No HIPAA Business Associate Relationship by Default

Unless separately agreed in writing, SolPeak Systems is not acting as a HIPAA Business Associate and does not enter into a HIPAA Business Associate Agreement by default.

Clients that operate in healthcare, dental, med spa, wellness, aesthetics, or similar industries are responsible for determining whether HIPAA, state privacy laws, patient privacy rules, professional board rules, or other industry-specific laws apply to their own operations.

Clients agree not to submit protected health information, patient records, diagnosis details, treatment details, medical history, Social Security numbers, government identification numbers, full payment card numbers, or other sensitive information through our website, forms, chat, SMS, email, AI workflows, or automations unless we have specifically agreed in writing that such information may be submitted through an appropriate secure channel.

Client Responsibilities

Client is responsible for:

providing accurate business information;
reviewing and approving all workflows, messages, automations, forms, booking links, disclaimers, and customer-facing content before launch;
maintaining accurate business hours, service details, pricing, booking availability, calendars, phone numbers, staff assignments, and contact information;
complying with all laws, regulations, industry rules, privacy requirements, consent requirements, advertising rules, professional obligations, and internal policies applicable to client’s business;
obtaining all required consents from customers, patients, leads, prospects, and users;
supervising staff use of any CRM, pipeline, chat, SMS, phone, booking, AI, or automation system;
responding to leads and customers in a timely manner;
maintaining access to required third-party platforms;
and notifying SolPeak Systems promptly of errors, system changes, compliance concerns, or requested updates.

SolPeak Systems is not responsible for inaccurate information, delayed responses, missed opportunities, compliance issues, or operational problems caused by client’s staff, systems, policies, third-party platforms, or failure to review and approve workflows.

Pricing, Packages, and Payment

Prices, packages, setup fees, monthly service fees, audit fees, usage fees, and deliverables are subject to the written proposal, order form, checkout page, invoice, service agreement, or package description applicable at the time of purchase.

Unless otherwise stated in writing:

The $149 Lead Leak Audit is a one-time audit purchase.
If client moves forward with a qualifying setup within 14 days after the audit, the $149 audit fee may be credited toward setup.
Setup fees are due before setup work begins.
Monthly service fees are billed in advance.
Usage-based fees, including SMS, voice, AI, phone, carrier, platform, email, CRM, payment processor, third-party app, integration, or software fees, may be billed separately.
Taxes, processing fees, chargeback fees, late fees, third-party fees, and out-of-pocket expenses may be billed separately when applicable.

SolPeak Systems may update pricing, packages, services, and offer terms at any time. Price changes do not apply retroactively to amounts already paid, but may apply to renewals, new service periods, upgrades, additional work, or continued service after a promotional period ends.

Founding Partner Offer and Pro Renewal Pricing

The AI Lead Recovery Pro Founding Partner Offer is a promotional introductory offer.

Unless a different written agreement is signed by both parties, the Founding Partner Offer for AI Lead Recovery Pro is:

$997 setup fee; and
$1,250 per month for the first 90 days of service.

The Founding Partner monthly rate is promotional and applies only during the first 90 days of service. It is not lifetime pricing.

After the first 90 days of service, AI Lead Recovery Pro renews at the standard Pro rate of $2,500 per month unless:

client cancels before the renewal date in accordance with these Terms or a signed agreement;
client and SolPeak Systems sign a different written renewal agreement;
client upgrades, downgrades, or changes services under a new written agreement;
or SolPeak Systems provides a different written offer.

By purchasing, approving, or continuing AI Lead Recovery Pro beyond the first 90 days, client acknowledges and agrees that the standard renewal rate after the Founding Partner period is $2,500 per month unless otherwise agreed in writing.

The Founding Partner Offer may be limited by availability, timeline, business fit, implementation capacity, or number of participating businesses. SolPeak Systems may modify, pause, or end the Founding Partner Offer at any time for new customers.

Subscriptions, Renewals, and Cancellation

Monthly services continue on a recurring monthly basis unless canceled according to these Terms or a signed written agreement.

Unless otherwise stated in writing:

Monthly service fees renew automatically each month.
Client authorizes SolPeak Systems or its payment processor to charge the payment method on file for recurring monthly fees, usage-based fees, and approved charges.
Client may cancel monthly service by providing written notice at least 14 days before the next billing date.
Cancellation requests must be sent to [email protected] or another written cancellation method provided by SolPeak Systems.
Cancellation stops future monthly service charges after the current paid service period.
Cancellation does not automatically refund setup fees, audit fees, completed work, current-period service fees, usage fees, third-party fees, or amounts already earned.

If a specific written agreement contains different cancellation terms, the written agreement controls.

Late Payments, Failed Payments, and Suspension

If payment fails, is late, disputed, reversed, charged back, or not received on time, SolPeak Systems may:

pause setup work;
pause service delivery;
pause automations, support, monitoring, reporting, or optimization;
suspend access to systems;
remove or disable workflows;
charge late fees or recovery costs where permitted by law;
require updated payment information;
require prepayment before continuing work;
or terminate services.

Client remains responsible for amounts due, including unpaid service fees, setup fees, usage fees, third-party fees, chargeback fees, collection costs, and any other approved charges.

Refund Policy

Unless otherwise stated in writing, all audit fees, setup fees, onboarding fees, implementation fees, strategy fees, custom work fees, and completed service fees are non-refundable.

Monthly service fees are not refundable once the service period begins.

Refunds, credits, or partial credits may be offered at SolPeak Systems’ sole discretion and do not create an obligation to provide similar refunds or credits in the future.

Scope Changes and Additional Work

Any work outside the approved package, proposal, invoice, order form, or written scope may require additional fees.

Additional work may include, but is not limited to:

new pages, funnels, forms, campaigns, workflows, automations, integrations, phone numbers, calendars, routing logic, pipelines, reporting dashboards, scripts, copywriting, design work, platform migration, third-party troubleshooting, emergency edits, compliance revisions, custom AI logic, or staff training.

SolPeak Systems may require written approval and payment before beginning additional work.

Third-Party Platforms and Tools

Our services may rely on third-party platforms, software, APIs, phone systems, CRM systems, automation tools, AI tools, SMS providers, email providers, payment processors, hosting providers, analytics tools, calendar tools, booking tools, and integration services.

SolPeak Systems does not control third-party platforms and is not responsible for:

third-party downtime;
API changes;
pricing changes;
delivery delays;
SMS or email deliverability issues;
account suspensions;
policy changes;
software bugs;
data loss;
integration failures;
calendar or booking system limitations;
carrier filtering;
phone number restrictions;
AI model behavior;
payment processor issues;
or any action or failure by a third-party provider.

Client is responsible for maintaining its own third-party accounts, permissions, billing, platform access, compliance settings, and account security unless otherwise agreed in writing.

SMS, Phone, Email, and Consent Compliance

Client is responsible for ensuring that any SMS, phone, email, or automated communication complies with applicable laws, regulations, industry rules, consent requirements, opt-out requirements, platform policies, and professional obligations.

Client is responsible for obtaining and maintaining proper consent from leads, customers, patients, prospects, or users before sending marketing, automated, AI-assisted, SMS, phone, or email communications where consent is required.

Client must not upload, import, or message purchased lists, scraped contacts, rented lists, or contacts without appropriate permission.

Client must honor opt-out requests, including STOP, unsubscribe, do-not-contact, and similar requests.

SolPeak Systems may provide technical setup, templates, suggested language, or workflow support, but client remains responsible for legal review, consent, approval, compliance, and use of communications in its own business.

AI and Automation Limitations

AI-assisted tools and automation workflows may produce incomplete, inaccurate, delayed, irrelevant, or inappropriate outputs.

Client is responsible for reviewing, testing, supervising, and approving AI-assisted workflows before and during use.

SolPeak Systems does not guarantee that AI tools, automations, chatbots, forms, workflows, messages, or routing logic will always be accurate, uninterrupted, compliant, error-free, secure, or suitable for every situation.

AI and automation should not be used as the sole method for handling emergencies, urgent requests, medical issues, legal issues, financial decisions, clinical decisions, or high-risk situations.

No Guaranteed Results

SolPeak Systems may help improve lead capture, missed-call recovery, follow-up, routing, booking workflows, speed-to-lead, and operational visibility.

However, results depend on many factors outside our control, including traffic quality, offer strength, pricing, staff responsiveness, reputation, service demand, availability, booking software, third-party systems, phone systems, sales process, compliance restrictions, customer behavior, and market conditions.

SolPeak Systems does not guarantee any specific number of leads, calls, texts, appointments, consultations, booked clients, revenue, profit, conversion rate, return on investment, ranking, traffic, or business outcome.

Client Content, Approvals, and Intellectual Property

Client represents that it has the right to provide all business names, logos, images, videos, trademarks, content, customer data, service descriptions, testimonials, offers, pricing, and other materials provided to SolPeak Systems.

Client is responsible for ensuring that client-provided content does not infringe any rights, violate any law, mislead consumers, or breach confidentiality or privacy obligations.

Unless otherwise agreed in writing, SolPeak Systems retains ownership of its pre-existing systems, templates, frameworks, workflows, prompts, automations, scripts, documents, copy structures, strategy methods, processes, know-how, configurations, and intellectual property.

Upon full payment, client receives a limited, non-exclusive, non-transferable license to use the specific deliverables created for client’s business during the active service relationship or as otherwise agreed in writing.

Client may not resell, copy, sublicense, distribute, reverse engineer, clone, or commercially exploit SolPeak Systems’ templates, frameworks, automations, workflows, scripts, prompts, documents, or systems without written permission.

Confidentiality

Each party may receive confidential business, technical, operational, financial, customer, or strategic information from the other party.

Each party agrees to use reasonable care to protect confidential information and not disclose it except as needed to provide services, operate the business, comply with law, work with service providers, or enforce rights.

Confidentiality obligations do not apply to information that is publicly available, already known, independently developed, lawfully received from another source, or required to be disclosed by law.

Testimonials, Case Studies, and Portfolio Use

SolPeak Systems may describe general, anonymized, or aggregated results, workflow examples, lessons learned, and business observations without identifying the client.

SolPeak Systems will not publicly use client’s business name, logo, identifiable case study, testimonial, screenshots, or specific performance claims without client permission, unless the information is already publicly available or otherwise permitted by law.

Warranty Disclaimer

The website, services, audits, recommendations, workflows, automations, templates, software configurations, AI-assisted tools, and related materials are provided “as is” and “as available.”

To the maximum extent permitted by law, SolPeak Systems disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, security, compliance, or suitability for a specific business outcome.

Limitation of Liability

To the maximum extent permitted by law, SolPeak Systems and R&R EXCHANGE LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including lost revenue, lost leads, lost appointments, lost data, business interruption, reputational harm, platform downtime, missed communications, third-party failures, or compliance issues.

To the maximum extent permitted by law, SolPeak Systems’ total liability for any claim arising out of or relating to the website, services, audits, workflows, automations, agreements, payments, or these Terms will not exceed the amount paid by client to SolPeak Systems for the specific service giving rise to the claim during the three months immediately before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Indemnification

Client agrees to defend, indemnify, and hold harmless SolPeak Systems, R&R EXCHANGE LLC, owners, officers, contractors, vendors, partners, and service providers from and against claims, damages, liabilities, losses, costs, expenses, penalties, fines, and fees, including reasonable attorneys’ fees, arising out of or related to:

client’s business operations;
client’s products or services;
client-provided content or data;
client’s customers, patients, leads, prospects, or users;
client’s use of SMS, phone, email, AI, chat, CRM, calendar, booking, payment, or automation systems;
client’s failure to obtain consent;
client’s violation of privacy, advertising, professional, healthcare, patient communication, consumer protection, TCPA, CAN-SPAM, HIPAA, state privacy, or other applicable laws;
client’s staff actions or inactions;
client’s misuse of services;
client’s breach of these Terms or any agreement;
or client’s violation of third-party rights.

Termination

SolPeak Systems may refuse, pause, suspend, or terminate services at any time if:

client fails to pay;
client provides inaccurate, unlawful, unsafe, or inappropriate information;
client requests unlawful, deceptive, abusive, spammy, misleading, or non-compliant workflows;
client misuses systems;
client violates these Terms;
client creates security, legal, reputational, platform, compliance, or operational risk;
client is abusive, threatening, harassing, or unreasonable toward SolPeak Systems or its service providers;
or continued service is not commercially, legally, technically, or operationally reasonable.

Upon termination, client remains responsible for all amounts due through the termination date, including unpaid fees, usage fees, third-party fees, setup fees, and completed work.

Force Majeure

SolPeak Systems is not responsible for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, power outages, internet outages, platform outages, carrier issues, labor disruptions, cyberattacks, government actions, legal changes, payment processor issues, third-party provider failures, war, terrorism, public health events, or other events outside our control.

Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles.

Dispute Resolution

Before filing any legal action, the parties agree to attempt to resolve disputes informally by written notice and good-faith discussion for at least 30 days.

If the dispute is not resolved informally, disputes shall be handled in the state or federal courts located in Washoe County, Nevada, unless the parties agree in writing to another dispute resolution process.

Each party consents to personal jurisdiction and venue in those courts.

Changes to These Terms

SolPeak Systems may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates means you accept the revised Terms.

Material changes to an active paid service, renewal, or pricing arrangement will be handled according to the applicable written agreement, proposal, invoice, checkout terms, or applicable law.

If you have questions about these Terms, contact:

R&R EXCHANGE LLC
Operating under the SolPeak Systems brand
Reno, Nevada, United States
Website: https://solpeaksystems.com
Email: [email protected]
Phone: (775) 235-8428